Launch cohort: 20% off your first month with code WELCOME20 when ordering opens. See plans

Guides

The things people ask first.

Short and specific. Each guide says what it was tested against and when, so you know how much to trust it. 10 of them so far, and we add one whenever the same question reaches support twice.

  1. Starting a Paper server for the first time

    From a fresh server to your first login: pick a version, accept the EULA, set the basics in server.properties, make yourself an operator, and connect.

    About 8 min Verified 2026-09-15

  2. Importing an existing world

    Move a single-player world or a world from another server onto your Hexane server without losing anything.

    About 7 min Verified 2026-09-15

  3. Taking and restoring backups

    How the panel's backup slots work, when to use them, how to restore, and why you should still download the ones you care about.

    About 5 min Verified 2026-09-15

  4. Diagnosing lag

    Tell server lag from client lag and network lag, find the cause with TPS and a profiler, and fix the usual suspects.

    About 9 min Verified 2026-09-15

  5. Adding plugins to a Paper server

    Where plugin files go, how to tell a plugin will work with your version, why restarting beats reloading, and what to do when one breaks the server.

    About 6 min Verified 2026-09-15

  6. Running a modpack on Fabric or NeoForge

    The difference between a client pack and a server pack, how to install one, what your players need, and how much memory a pack really wants.

    About 8 min Verified 2026-09-15

  7. Pointing your own domain at your server

    Use a domain instead of an address and port, with the SRV record that lets players type just the name, and how to tell whether it has worked.

    About 6 min Verified 2026-09-15

  8. Moving to a bigger or smaller plan

    How a plan change works here, when each direction takes effect, what it does to your bill, and the one thing to check before shrinking.

    About 4 min Verified 2026-09-15